Frequently asked
questions.
Understand how ZEVU's managed service works.
Do I own my domain?
Yes. Your domain should be registered in your name or business name. ZEVU can assist with DNS configuration and management.
Is support limited to the first seven days?
No. Ongoing technical support is included while your subscription remains active. The initial launch period provides additional onboarding assistance.
Do I need to manage hosting and SSL?
No. Managed hosting and SSL configuration are included in the plan scope. ZEVU also performs routine maintenance and backups.
Can I use my own Stripe account?
Yes. The intended setup uses your own payment-provider account. Payment processing fees are charged by the provider and are separate from ZEVU subscription fees.
Will ZEVU manage my social media accounts?
ZEVU's Growth plan includes a limited number of AI-assisted campaign packages and scheduled posts, subject to platform permissions and your approval. It does not include unlimited social media management or paid advertising management.
Can I request custom features?
Yes. Work outside the included plan scope, such as custom programming or major redesigns, can be assessed and quoted separately.
What happens if I cancel?
Service cancellation, data export, domain access and any applicable retention or deletion steps will be governed by the customer service agreement. Ask us for the agreement before subscribing.